® Welcome to Hanoi Premium Travel - Trustworthy DMC & Tour Operator in Vietnam  

It is important that you read and understand the following booking conditions before you engage Hanoi Premium Travel Company.

Hanoi Premium Travel accepts bookings subject to the following conditions;

1. Making a Booking

A booking is accepted on the date Hanoi Premium Travel has confirmed acceptance in writing and issued an invoice. It is at this point that a contract between Hanoi Premium Travel and the Client comes into existence. Before your booking is confirmed and a contract comes into force, Hanoi Premium Travel reserves the right to decline any booking at their discretion.

1.1: Minimum Deposit

You are required to pay a minimum deposit of 30% to 50 % of your tour cost. Deposits are payable per person at the time of booking. However, for larger groups, the deposit will be of a higher amount based on suppliers fees, such as hotels, airlines etc. After receiving your payment, we will issue you the hotel voucher and/or final confirmation itinerary, which can be sent to you by fax or e-mail.

* Please notes:

Full payment is required for all flights, train tickets, visa approval letters, airport fast track service and hotel reservations in order to issue pre-paid vouchers for your services.

We reserve the right to increase the 20% to 50% minimum deposit case by case and increase as needed, especially bookings of luxury cruises and hotels...

Does Vietnam have taxes?

The answer is yes. When you make a payment through the company's bank account, an additional 10% VAT will be charged. Please reach out to Hanoi Premium Travel for more detailed information

Bank Surcharge: A processing charge of 3 to 4% will be added to the total amount due when using a Credit Card. Any charges levied by the sending institution related to other methods of payments must be paid by the Client/ Agent and may include the correspondent bank's fees as well. 

Based on the timing of each transaction, we will offer available payment options for transactions. We will inform you of the fee details before requesting payment. To stay updated on the latest products and payment policies. Please reach out to Hanoi Premium Travel for more detailed information.

Currency: We accept US dollar as quoted for the tour.

1.2: Final Payment

Final payment of the balance is due 30 days before the departure date of your journey with us. If final payments are not received on time, Hanoi Premium Travel reserves the right to cancel the reservation (no refund will be made) and invoke the cancellation fee. Hanoi Premium Travel will not be responsible for lost reservations. If we receive your booking less than 30 days prior to the tour departure date, it must be paid in full at time of booking. It is your responsibility to ensure that all payment deadlines are met.

Hanoi Premium Travel might not send out any reminders. Full payment deadlines are set to protect your booking as airlines and cruise operators are within their rights to raise prices and in some instances cancel bookings. You will be responsible for and accept all risks of late payment, bank confusion, credit / debit card details or insufficient account balance and you will not be entitled to receive any refund of part of prepayment (non-refundable) due to late payment or bank confusion. 

 1.3: Refund

No refund will be made for unused travel services or any portion thereof, nor is the price or value of unused travel services exchangeable for alternative arrangements. All air tickets are non-refundable, valid only for the flight and/or dates purchased and cannot be exchanged or transferred.

1.4: Cancellation

Once your booking has been confirmed, Hanoi Premium Travel will only accept cancellations in writing. In the event of cancellation, the following charges will apply:

1. Cancellations received between 60 days - 30 days prior to departure – Loss of deposit
2. Cancellations received between 29 days - 15 days prior to departure – 50% of the tour price.
3. Cancellations received less than 14 days prior to departure – 100% of total tour price
4. No show/no written notice 100% of full fare

Note: These cancellation fees apply to tour services only. Different cancellation charges will apply to airline tickets, train tickets, visa approval letters, airport-fast track services and hotel reservations... Depending on the reason for your cancellation, some of these cancellation charges may be recoverable under your travel insurance policy. No refunds will be made should you choose to leave your tour early or choose not to utilize any of the included services.

*** Nonrefundable deposit and banking service fee will be forfeited in all cancellation cases.

Cancellation fees and charges will include any amounts that we have paid or have contractually committed to pay to third parties to deliver your travel arrangements which we cannot reasonably recover (for example payments made or due to airlines and hotels). Any payments we have made to third parties will only be refunded to you once we have deducted the above cancellation fees and charges and once we have actually recovered the amounts from the third parties.

Hanoi Premium Travel assumes no responsibility for costs or fees you incur for independent arrangements not booked through Hanoi Premium Travel, inclusive of, but not limited to, airline, hotel and touring charges.

1.5:  Flight Changes, Rescheduled Flight, Early Return, Illness or Absence, No-show

If a client fails to join the trip on the day of departure, cancellation fees will be 100% (unless the client notifies us of the delay and joins the trip later at their own expense)

You are responsible for and must pay for all costs and expenses incurred by you as a result of any change made by you to your itinerary after your tour departure date. This includes changes due to illness or other personal reasons

Hanoi Premium Travel is not responsible for any costs of any other travel arrangements affected by the cancellation or about the flight postponements and flight time changes or the rescheduling of its tour departures and arrivals.

Early return expenses are the client’s responsibility. There is no refund for absence or early departure from a trip, including but not limited to missed hotels, transfers, meals or tours, sightseeing and cruises or optional extensions. Hanoi Premium Travel urges you to purchase travel insurance which covers such circumstances. Hanoi Premium Travel makes no representation or guarantees concerning reimbursement, scope of coverage, or other aspects of any travel insurance policy or claim

If the reason for your cancellation is covered under your insurance, you may be able to reclaim these charges from your insurer. You are responsible to make the claim to your insurer. 

2. Itineraries

Your tour itinerary will be followed as closely as possible but in some cases may be affected by adverse weather or road conditions; in such cases alternative destinations and activities of a similar nature will be offered. Changes made by operators of attractions and activities we visit are outside of our control but we will endeavor to minimize such occurrences by close liaison with the operators. 

If we make an insignificant change to your Package Holiday, we will make reasonable efforts to inform you or your travel agent as soon as reasonably possible if there is time before your departure, but we will have no liability to you. Examples of insignificant changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers. Please note that carriers such as airlines may be subject to change.

Occasionally we may have to make a significant change to your confirmed arrangements. Examples of “significant changes” include the following, when made before departure:

1. A change of accommodation area for the whole or a significant part of your time away.
2. A change of accommodation to that of a lower standard or classification for the whole or a significant part of your time away.
3. A change of outward departure time or overall length of your arrangements by more than 12 hours.
4. A significant change to your tour itinerary, missing out one or more destination entirely.

If we have to make a significant change, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of:

1. accepting an offer of alternative travel arrangements of a comparable or higher standard from us, if available (at no extra cost); or
2. if available, accepting an offer of alternative arrangements of a lower standard, with a refund of the price difference between the original arrangements and the alternative arrangements.

You must notify us of your choice within 2 days of our offer. If we do not hear from you within 2 days, we will contact you again to request notification of your choice. If you fail to respond again, we will assume that you have chosen to accept the change or alternative booking arrangements

• INCLUSIONS

Accommodation, transportation, entrance fees, sightseeing activities, cruises and domestic flights where specifically indicated in the itinerary. 

• PERSONAL EXPENSES

Items of a personal nature, such as laundry, phone calls, tipping, room service, optional excursions, wine & beverages, etc, are not included in tour & holiday costs and are your own responsibility. 

• AIR TRAVEL

International & domestic air travel is not included in the cost of any of the itineraries featured on this website (unless specifically stated). Note:  Flights booked by Hanoi Premium Travel on your behalf are non-refundable and additional costs will be payable if amendments are made to your route or touring dates after your tour has been confirmed with your Travel Consultant.

• PHOTOS AND MARKETING

You consent to us using images of you taken during the tour for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable license to use such images for publicity and promotional purposes.

• PRIVACY STATEMENT

For us to process your booking we are required to obtain your personal information.
We may also be required to release your personal information to:

• Service providers
• Customs
• Immigration authorities
• Security and credit checking organizations

Personal information may include:

• Name
• Date of birth
• Address
• Passport details
• Visa details
• Medical conditions
• Phone and/or email
• Emergency contact details

3. Travel Insurance

Travel insurance is not included in your tour cost. Hanoi Premium Travel will not be responsible or liable for any injury, illness, death, loss, damage, expense, cost suffered or incurred in any way arising from or occurring during your journey. It is strongly recommended that insurance be taken out to protect you against cancellation charges, loss, death, injury, accident, flight delays or damage of personal effects, ill health and medical expenses and any other unforeseen insurable events.

• Health
  Please check the health and medical requirements for the destinations you are visiting with your medical adviser and arrange any vaccinations and medical certificates prior to your departure. Some countries have legal and/or medical requirements for visitors.
• Clients are advised that throughout Asia there is no free health service, and that local vehicle insurance is of limited value.
• Any medical condition, disability or mobility difficulty that may affect the functioning of the group must be advised on the booking form. Any client with a pre-existing medical condition or illness must declare the nature of such condition at the time of booking and make arrangements for the provision of medications or other course of treatment that may be required during the tour.
• Any relevant health or mobility conditions not adequately disclosed may result in your immediate and direct return to your point of departure at your expense and without availability of a refund. This is necessary to assure the health and safety of all group members and in particular those with whom you may be sharing a room. We recommend you consult your doctor in respect of your intended travel as this may also have some bearing on your application for travel insurance. Your doctor or the relevant Government Health authorities can advise on any vaccination requirements necessary.
• Clients with a serious or ongoing medical condition or mobility constraint must bring an accompanying able-bodied companion/ carer. All requests for health/ medical clearance submitted by clients are at the sole discretion of the travel insurance company. Hanoi Premium Travel cannot be held responsible for the outcome of these decisions.

4. Force Majeure.

Hanoi Premium Travel cannot accept responsibility or pay any compensation for any loss, delay, cancellation or alteration of travel arrangements caused by circumstances that amount to 'Force Majeure'. This may include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labor strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned control.

5. Visa and Passport

The responsibility for obtaining and carrying correct visas, passports and other travel documents remains with the client. Passports should be valid for at least 6 months beyond the date of your intended departure from Asia and hold sufficient pages for any visas, entry and exit stamps.

Visa and health requirements frequently change and it is advisable to recheck all requirements, close to your departure. It is your responsibility to ensure that you satisfy all applicable requirements in respect of passport, visa and health matters. Hanoi Premium Travel cannot be held liable if you fail to ensure this.

6. Complaints

We make every effort to ensure that your tour arrangements run smoothly but if you do have any problems during your holiday, please inform your tour guide/ leader/ hotel manager immediately. We will work with you to solve any complains during your holiday. If, the tour guide/ leader is unavailable, please contact our team (24hr contact details are listed on your Voucher)

Hanoi Premium Travel will act as an intermediary between the clients and other services suppliers such as air, train, boat, and hotels in the event of any complaints.

Hanoi Premium Travel will not be liable for any claims made after the completion of your tour.

7. Your Behavior

All our customers are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of others. If in our opinion or in the opinion of any hotel manager or any other person in authority, your behavior or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any other customers or any third party, or damage to property, or to cause a delay or diversion to transportation, we reserve the right to terminate your booking with us immediately. In the event of such termination our liability to you and/or your party will cease and you and/or your party will be required to leave your accommodation or other arrangements immediately. We will have no further obligations to you and/or your party. No refunds for lost accommodation or any other arrangements will be made, and we will not pay any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the hotel manager or other supplier prior to departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you.

We cannot be held responsible for the actions or behavior of other clients or individuals who have no connection with your booking arrangements or with us.