Payment Guide: The Official Tourism Website of Hanoi Premium Travel
® WELCOME TO HANOI PREMIUM TRAVEL - TRUSTWORTHY DMC & BEST TOUR OPERATOR IN VIETNAM
According to our booking conditions, you are required to pay a minimum deposit of 50% - 80 % of the total tour cost, or you may opt to pay the full amount, depending on your preference or specific requirements.
Note: Services Requiring Full Prepayment
- Full payment is mandatory for services such as flights, train tickets, visa approval letters, airport fast track service, car rentals, hotel and cruise reservations, and any other non-refundable items as required by our B2B partners. This ensures that prepaid vouchers can be issued, and services confirmed accordingly.
We strongly recommend full payment (100%) for all travel services in advance to secure availability and ensure the highest quality of service during your trip.
Final Payment
Applicable to customers who have pre-paid for the tour or will pay any additional costs.
Final payment of the balance is due 30 days before the departure date of your journey with us. If final payments are not received on time, Hanoi Premium Travel reserves the right to cancel the reservation (no refund will be made) and invoke the cancellation fee. Hanoi Premium Travel will not be responsible for lost reservations. If we receive your booking less than 30 days prior to the tour departure date, it must be paid in full at time of booking. It is your responsibility to ensure that all payment deadlines are met.
Hanoi Premium Travel might not send out any reminders. Full payment deadlines are set to protect your booking as airlines and cruise operators are within their rights to raise prices and in some instances cancel bookings. You will be responsible for and accept all risks of late payment, bank confusion, credit/ debit card details or insufficient account balance and you will not be entitled to receive any refund of part of prepayment (non-refundable) due to late payment or bank confusion.
Taxes, Surcharges & Payment Methods
Taxes in Vietnam
Yes, Vietnam has taxes. When you make a payment through the company's bank account, an additional 8% VAT (Value Added Tax) will be applied.
Please contact Hanoi Premium Travel directly for the most accurate and updated information regarding taxes and invoicing.
Bank Surcharge & Credit Card Fees
A processing charge of 3.3 to 4% will be added to the total amount due when using a Credit Card (Please add from 3.3% fee for Visa, Master card or 4% for American Express to the total amount of payment each time).
Any fees imposed by the sending institution for payment methods must be covered by the Client/Agent, which may also include correspondent bank fees.
Note: The current fee is subject to change without prior notice. Based on the timing of each transaction, our B2B partner will inform you about the exact bank fee surcharge.
Payment Methods
We will always inform you of the applicable fees and options before requesting payment. Available payment options may vary depending on the timing of each transaction.
Option 1: Payment via Company Account with Online Payment (e.g., OnePay)
• An additional 8% VAT will be applied.
• A 3.3 % credit card transaction fee will also be added.
• This is suitable for those who prefer secure online payment gateways.
Option 2: Direct Bank Transfer to Company Account
• An additional 8% VAT is required.
• Ideal for bank-to-bank transfers to our registered business account.
Please note that Hanoi Premium Travel prices do not cover any bank fees applied by your bank and overseas banks. Please ask your bank to transfer the sum prior to deduction or any shortfall. Please choose the payment method that best suits your needs. If you have any questions or need assistance, feel free to contact us.
Currency: We accept US dollars as quoted for the tour.
* Note on currency converter:
Under the current regulations, Vietnam Dong is the only currency which can be used in the transactions in the Vietnamese territory and the prices of services and products must be quoted in Vietnam Dong.
™ OUR BANKING & PAYMENT PARTNERS IN VIETNAM
™Pay Fast, Safe, and Securely with The Global Leaders in Payment Methods.
®Hanoi Premium Travel will help you fully enjoy top-notch travel experiences in Vietnam.
🏦 Vietcombank – Official Banking Partner
Hanoi Premium Travel works directly with Vietcombank (Joint Stock Commercial Bank for Foreign Trade of Vietnam) to ensure secure, transparent, and cost-effective financial transactions.
Vietcombank is a state-owned commercial bank and is widely recognized as one of the leading and most reputable banks in Vietnam, trusted by both domestic and international businesses for its strong financial governance, stability, and advanced banking infrastructure.
🔗 Official website: https://www.vietcombank.com.vn/
🛡 ️OnePay – Online Payment Service Provider
For online and international payments, Hanoi Premium Travel partners with OnePay, a leading and trusted online payment service provider in Vietnam.
Established in 2006, OnePay specializes in secure payment solutions for international cards and e-commerce transactions, meeting international security standards and supporting seamless, reliable online payments for travelers worldwide.
🔗 Official website: https://www.onepay.vn/en/home/
🔐 Security & Transparency Commitment
All payments made to Hanoi Premium Travel are processed through licensed, regulated financial institutions, ensuring transaction security, data protection, and full compliance with Vietnamese banking regulations.
💳 Payment & Security FAQ
1. Is it safe to make payments to Hanoi Premium Travel?
Yes. All payments to Hanoi Premium Travel are processed through licensed and regulated financial institutions in Vietnam, including Vietcombank (our official banking partner) and OnePay, a trusted online payment gateway. These partners follow strict banking and data-security regulations to ensure safe and secure transactions.
2. What payment methods do you accept?
We accept multiple secure payment methods, including:
- International credit and debit cards (via OnePay)
- Bank transfers to our official Vietcombank account
- Other payment methods as specified in your service agreement
All payment details are clearly stated in your booking confirmation or contract.
3. Are online payments secure?
Yes. Online payments are processed through OnePay, which complies with international payment security standards and uses encrypted transaction technology to protect customer data. Hanoi Premium Travel does not store credit card information.
4. How can I verify that I am paying the official company?
To ensure payment authenticity:
- Always confirm payments are made to Hanoi Premium Travel Co., Ltd
- Verify our company name, bank name, and account details before transferring funds
- Book only through our official website (https://www.hanoipremiumtravel.com), corporate email addresses (booking@hanoipremiumtravel.com), or our official WhatsApp Business +84 39 818 1868
If you have any doubts, please contact our team before making a payment.
5. Will I receive a payment confirmation?
Yes. Once payment is received, we issue an official payment confirmation and receipt via email. For bank transfers, confirmation is provided after funds are credited to our account.
6. Is my personal information protected?
Absolutely. We are committed to protecting your privacy. Customer data is handled in accordance with Vietnamese data protection regulations and is used solely for booking, service delivery, and customer support purposes.
7. What happens if there is a payment issue or dispute?
In the rare event of a payment issue, our customer support team will work directly with our banking and payment partners to resolve the matter promptly and transparently. Clear terms and conditions are provided in all service agreements to protect customer interests.
8. Are there any hidden fees?
No. All pricing, payment schedules, and applicable fees are clearly stated in advance in your itinerary and service contract. Any additional charges (if applicable) will only be applied with your prior approval.
9. Is a deposit required to confirm a booking?
Yes. A deposit is typically required to secure services such as hotels, cruises, flights, and special arrangements. The deposit amount and payment deadline are clearly specified in your booking agreement.
10. Who can I contact for payment or security questions?
For any payment or security-related inquiries, please contact us directly:
🔗 Official website: https://www.hanoipremiumtravel.com
📧 Email: booking@hanoipremiumtravel.com
📞 Hotline: +84 39 818 1868
Our team will be happy to assist you
™ OUR BANK INFORMATION
To ensure secure, transparent, and verifiable transactions, all payments to Hanoi Premium Travel are made through our official bank account as detailed below:
🛡️ ️Account Holder Information
- Bank Account Name (English):
HA NOI PREMIUM ENTERTAINMENT AND TRAVEL COMPANY LIMITED - Bank Account Name (Vietnamese):
CÔNG TY TNHH DU LỊCH VÀ GIẢI TRÍ CAO CẤP HÀ NỘI - Bank Account Short Name:
HANOI PREMIUM TRAVEL CO., LTD
🛡️ Bank Details
- Bank Name (English):
Joint Stock Commercial Bank for Foreign Trade of Vietnam – Vietcombank (Operations Center) - Bank Name (Vietnamese):
Ngân hàng TMCP Ngoại thương Việt Nam (Vietcombank) - Account Number (VND):
0011004419956 - SWIFT Code:
BFTVVNVX001 - Bank Address:
Tầng 1, Tòa nhà 198 Trần Quang Khải, Phường Lý Thái Tổ, Quận Hoàn Kiếm, Hà Nội, Việt Nam - Official Website:
www.vietcombank.com.vn
⚠️ Important Payment Notice
For security reasons, Hanoi Premium Travel only accepts payments made to the official bank account listed above. Please verify all payment details carefully before transferring funds. If you have any questions or require confirmation, contact our team prior to making payment
Based on the timing of each transaction, we will offer available payment options for transactions. Please reach out to Hanoi Premium Travel for more detailed information.
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PAYMENT GUIDE:
I, BANK TRANSFER
Hanoi Premium Travel's tour prices do not include bank fees charged by your bank or foreign banks. Please request that your bank transfer the funds before any deductions or shortages occur.
® Our VietcomBank Account™:
⇒ Bank Account Name in Vietnamese:
| Beneficiary Bank: Vietcombank |
| Bank Address: 198 Tran Quang Khai, Hanoi, Vietnam |
| Bank Swift Code: BFTV VNVX |
| Beneficiary Bank Name in Vietnamese: Cong Ty TNHH Du Lich va Giai Tri Cao Cap Ha Noi |
| Beneficiary Bank Account Number (VNĐ): 0011004419956 |
| Website: www.vietcombank.com.vn |
* International Premium Tour Operator License: 01-1279/2019/TCDL-GP LHQT, issued by the Ministry of Culture, Sports & Tourism and the Vietnam National Administration of Tourism. This license is a certification of Hanoi Premium Travel's bond at an approved bank to guarantee financial security in respect of customers’ advanced payments as well as the quality of travel services. * About Bank Swift Code: Due to the mission of Bank Swift Code is a proprietary code associated with each bank. There can be no confusion between banks when using SWIFT Code. Therefore, having a role to use to identify each bank will help the system to classify and process many transactions at the same time. Swift Code is highly secure: it helps the bank keep information secure when using the payment system Important Notes: for those who make the payment by bank transfer/ wire transfer: 1. Please include your booking code and your full name on the transfer sheet when you are making a wire transfer in the bank 2. After you have made the wire transfer in your bank, please make a copy of the transaction receipt or stub issued by the bank, write down your booking code on the copy and send us a scanned copy of the transaction receipt. Once we have received your payment or received the Reference Number from the sender, we will start to secure your booking 3. It may take up to five working days for your payment to reach our account. ⚠️ Important Payment Notice For security reasons, Hanoi Premium Travel only accepts payments made to the official bank account listed above. Please verify all payment details carefully before transferring funds. If you have any questions or require confirmation, contact our team prior to making payment. |
II: CREDIT CARD PAYMENT. MAKING ONLINE PAYMENT EASY VIA ONEPAY
Website: https://www.onepay.vn , https://www.onepay.vn/en/license-certificate/
OnePay is a leading online payments and financial transaction processing company in Vietnam. Major cards as Visa, Master Card, American Express, and JCB Card are accepted (Convenience fee: Depending on each booking, a convenience fee of 3.1-4% may apply, we will inform you of the fee details before requesting payment).
Hanoi Premium Travel securely connects with OnePay Payment Gateway to accept Online Card Payment (https://www.onepay.vn). All of your card information will be protected during the transmission by using TLS-Transport Layer Security software, which encrypts the information that you provide online. OnePay also uses many other software and solutions to ensure data security. OnePay participates in protection programs such as Verified by Visa by VISA, MasterCard SecureCode by MasterCard, J/Secure by JCB, and Safe Key by American Express.
After you have received a payment link, please check the information of the Invoice. If all the information is correct, please view our Terms and Conditions. Once you've agreed, please tick and click thence you will be redirected to OnePay Payment Gateway to pay us online with Visa, MasterCard, American Express, and JCB Card with the following steps:
Fill in your Card information:
The URL (Uniform Resource Locator) will begin with https://www.onepay.vn
To make the payment, you will fill in the following card information:
› Card Number:...................
› Expiration Date:.................
› CSC (Card Security Code – CVV, CVC):...................
› Billing address (Cardholder’s address which has been registered with the Issuer Bank)
› Click “PAY”.
› Online payment password (If you have enrolled 3D- Secure Program for your card with the Issuer Bank namely Verified by Visa for Visa card, MasterCard Secure Code for MasterCard, and J- Secure for JCB Card).
In case you input correct card information but you did not receive the transaction result from the payment gateway or from us, please do not try to make another payment. Kindly contact us to get the transaction result and confirmation of the order in such circumstance.
Once we have Received your payment or Receive Reference Number from sender, we will start to secure your booking. It may take up to two working days for your payment to reach our account (except weekends and holidays)
Important Note: When either OnePay or Hanoi Premium Travel has reason to believe that the payment you made is fraudulent, we reserve the right to hold your bookings and require another method of payment.
Note: The current content is subject to change without prior notice. Based on the timing of each transaction, we will offer available payment options for transactions. To stay updated on the latest products and payment policies. Please reach out to Hanoi Premium Travel for more detailed information.
